9.30 – Registration and coffee

10.00 Welcome from conference group chair and Mercian steering group

10.10 Keynote: Eric Stoller

Getting Digital - Libraries and Social Media

11.00 - 11.20 Coffee break

11.20 - 12.00 Parallel sessions

Session 1             

Session 2             

Session 3

Session 4

**FULLY BOOKED**

‘You only get what you give: a new radical approach to promoting trust at University of Worcester Library Services’

Madalene George (Worcester)

First half: The shifting sands of open access – gaining trust and influence

Second half: Excited? Terrified? Bored? How do researchers feel about Open Scholarship?

Dawn Hibbert (Northampton) & Grant Deckinson (Leicester)

Beyond Building Trust – Co-design and Co-delivery

Mark Toole (NTU)

‘Do they trust us, do we trust them? Key considerations for developing and maintaining trust in the academic writing support service at Lincoln

Cheryl Cliffe & Daren Mansfield (Lincoln)

12.10 - 12.50 Parallel sessions

Session 5

Session 6

Session 7

Session 8

*FULLY BOOKED*

‘Students as partners: Library Associates at Warwick University Library’

Kate Courage (Warwick)

‘Creating a trusted support network: the Mercian RDM support group’

Mercian Collaboration RDM Group

‘Texts for every reader: accessible format services’

Carol Keddie and Beck Maguire (DMU & Nottingham)

Using Digital for Listening and Leadership

Eric Stoller

13.00 - 13.40 Lunch

13.40 - 14.20 Parallel sessions

Session 9

Session 10

Session 11

‘Building trust and engagement with students through activities which link specific Library enquiries to communications and publicity’

Lydia Matheson, Joe Carey, Dave Palmer (Aston University)

‘Placing the library at the centre of institutional trust’

Kaye Towlson (DMU)

**FULLY BOOKED**

‘Re-envisioning academic services at the University of Northampton for the 21st century: new roles, new structures and new purpose’

Georgina Dimmock & Fiona Watkins (Northampton)

14.30 - 15.10 Parallel sessions

Session 12

Session 13

Session 14

‘Understanding and responding to student reading strategy behaviours, practices and needs’

Louise Savage (Nottingham)

**FULLY BOOKED**

‘In data we trust? The rewards and dangers of using data to drive collection development decisions’

Mandy Harper, Ann-Marie James, Tamasine Ashcroft (Birmingham University)

‘From aspiring to practicing W.I.S.E Interactions’

Anna Pelekanou (Nottingham)

15.10 - 15.30 Coffee break

15.30 - 16.00 Plenary

With Emma Walton, Dave Parkes, and Eric Stoller